EliteBrokers recognizes and respects the privacy rights of every individual. We highly value our relationship with you and strive to maintain trust and respect by prioritizing your security. This notice is applicable to both current and former clients. We kindly request that you carefully review the following information.
We are committed to safeguarding your right to privacy and providing you with control over your personal information. It is essential for us to ensure that you have a clear understanding of how we collect and utilize personal data as part of our Services. Please review the following information to familiarize yourself with our practices regarding the handling of personal information.
GENERAL PROVISIONS
The present Privacy Policy is a crucial component of the comprehensive public documents package that governs the provision of various services (including financial and informational services, among others) by EliteBrokers, represented officially by its Affiliated Partners (referred to as the Company), to its Clients. It outlines the principles and guidelines for the collection, use, and protection of personal information of individuals who utilize the Company's services.
By opting for the services provided by the Company, the Client explicitly agrees to abide by all the terms and conditions set forth in the public documents. This agreement encompasses all aspects of the Client's interaction with the Company, including trading and investment activities, utilization of informational resources, financial transactions, and more. If the Client finds any provision within the public documents package objectionable, it is advised to discontinue all interactions with the Company. Similarly, if the Client finds the terms of the present Privacy Policy unacceptable for any reason, it is recommended to cease all engagement with the Company, including the termination of any ongoing financial operations facilitated by the Company.
The present Privacy Policy embodies a fundamental principle that the Company adheres to in its service provision to Clients. It upholds the value of privacy for both individuals and legal entities, regardless of their status as current or potential Clients of the Company. The conditions outlined in this Privacy Policy extend to former, existing, and prospective Clients, ensuring that privacy rights are respected consistently across all interactions with the Company.
The Company places great importance on its relationship with its Clients, considering it as one of its top priorities. The Company is committed to fostering loyalty and respect in its interactions with each individual Client. Furthermore, the Company ensures the provision of optimal security measures and strict confidentiality to safeguard the interests and information of every Client.
In the present Privacy Policy the following basic terms and definitions are used:
Privacy Policy is a complex measures, procedures and actions that ensures collection of full, accurate and authentic information concerning the Client, and the safeguarding of this information, as well as the exchange of this information with governmental (regulatory) bodies in accordance with the existing legislation, and the conditions of the present Privacy Policy.
Privacy (confidential information) is a legal right of an individual or a legal unit for non-disclosure of private or personal information (data) or of information which is commercially classified. In the relation between the Company and the Client, privacy means the commitment of the Company to safeguard and ensure non-disclosure of Client information gained by the Company, while rendering services to the Client.
Personal (private) information of the Client - information which characterizes, identifies or verifies the Client or discloses certain details of his/her personality, financial conditions, and preferences. A more detailed definition of this term can be found in the text of the present Privacy Policy.
PERSONAL INFORMATION
When the Client applies for or maintains a live or demo account with the Company, the Company collects personal information about the Client for business purposes, such as evaluating the Client's financial needs, processing the Client's requests and deals, informing the Client about products and services that may be of interest to him/her, and providing effective and quality service to the Client.
Such information can be of the following types:
The Anti-Money Laundering Policy requires the Company to collect information and take the necessary action to prevent transformation and legalization (laundering) of money gained from illegal activity. In certain cases the Company has the right to require a document disclosing the sources of money.
The present Privacy Policy, the term "Partners of the Company" refers to the organizations owned or run by the Company, as well as organizations that own part of Company property.
Verification Information - information necessary to verify Client identity such as a passport or driver's license (or articles of association in case the Client is a legal unit).
Examples also include information received by the Company from public records, such as loan offices, information agencies and address bureaus or from other entities not affiliated with the Company.
Transaction Information - information about deals between the Client and the Company, or between the Client and the Affiliated Partners of the Company, as well as information about communications (unilateral or bilateral) between the Client and the Company. Examples include Client account balances, trading (investing) activity, Client inquiries and the Company responses, including texts of the mails or log-files in used messaging systems.
Registration information - information provided by the Client on application forms and other documents (including electronic documents). This includes: first name, last name, patronymic name, contact information (postal address, telephone number, e-mail, etc.), date of birth, occupation, assets and incomes.
The above is not inclusive. The Company reserves the right to require other information from the Client in the case that it is necessary for complying to the regulations of existing legislation.
Information about subscriptions - information such as signals, alerts, news category and price subscriptions.
DATA COLLECTION AND USAGE
We collect several different types of information for various purposes to provide and improve our Service to you.
When you use the Services, we may collect device and browser metadata to enhance your user experience and improve the quality of our services. This may include the following information:
The registration data is processed for the following purposes:
Generally, we use the personal information we collect from or about You to provide a smooth and secure access to our website, services, and offerings, to ensure a great user experience, to evaluate system security and stability, and for further administrative purposes.
More specifically, we use and process your personal data to:
The legal basis for the data processing described in this section is your consent, and also the fulfillment of our obligations and provision of Services.
TYPES OF DATA COLLECTED
Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
REFUND POLICY
The refund is possible in case when the account had been deposited but no trades were done. In this case, the refund will amount to withdrawal of entire deposit. As well, the withdrawal of the part of deposit which is not used as a margin is possible at any time. Processing of the withdraw and refund requests takes 3-5 business days. In certain exceptional circumstances, EliteBrokers may refund payments made by credit or debit card. In this case, the funds will be refunded to the card that was used for the deposit.
COOKIES POLICY
Cookies are small files containing information that a Web server (site) uses to track its visitors. The Company may set and access cookies on Client computers, to assess which advertisements and promotions draw users to the Company Web site. The Company (or any of its divisions) may use cookies to evaluate Client interest in Company products and services, and to track Client activities on its Web server (site).
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
Usage Data We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Reasons for using cookie-related technology
Some cookies are required for the Services to operate. Other cookies enable us to track your interests, to enhance your experience while using the Services, or to target advertising.
The types of cookies used in the Services and why they are used is as follows:
By using our cookies, we want to optimize your experience while using the Services. These Services are based on our aforementioned legitimate interests, which at the same time represents the legal basis for the data processing described here.
The App does not use cookies. Rather, it stores the session data in an encrypted keychain.
The information collected by the Company and shared with its Partners is anonymous and not personally identifiable.
SECURITY TECHNOLOGIES
The Company uses Secure Socket Layer (SSL) encryption technology in order to protect certain information submitted by its Clients. This technology protects the Client from having his/her information intercepted by anyone other than the Company while it is being transmitted. The Company works hard to ensure that its Web servers (sites) are secure and that they meet industry standards. The Company also uses other safeguards such as firewalls, authentication systems (e.g., passwords and personal identification numbers) and access control mechanisms to control unauthorized access to systems and data.
The Company reserves the right to choose technologies and methods of data protection at its own discretion, and to cooperate in this field with contractors which appear to be reliable to the Company.
SHARING INFORMATION WITH THE COMPANY'S AFFILIATED PARTNERS
The Company may share Client personal information described above with its affiliates for business purposes, such as servicing the Client's accounts and informing him/her about new products and services, as permitted by applicable law.
The affiliate partners can access Client private information upon to the Company request and mandatory approval by the individual Client. Every access to personal information of Clients by the affiliate partner is recorded in a log, which is available for viewing by the Client. This log contain: time, the name of a partner and the type of information sought.
SHARING INFORMATION WITH THIRD PARTIES
The Company does not disclose the Client's personal information to third parties, except as described in this Privacy Policy. Third-party disclosures may include sharing such information with Non-Affiliated Partners of the Company that perform technical support services for Client accounts or facilitate Client deals with the Company, including those that provide professional, legal, or accounting advice to the Company. Non-affiliated Partners that assist the Company in providing services to the Clients are required to maintain the confidentiality of such information to the extent that they receive it, and to use this personal information only in the course of providing such services, and only for the purposes that the Company dictates.
The Company may also disclose the Client's personal information to third parties to fulfill Client instructions or pursuant to the Client's express consent.
Company also informs its Clients that it shall never sell, place at interim disposal on a remuneration basis, distribute or disseminate the Client's Personal information under any circumstances.
REGULATORY DISCLOSURE
Under limited circumstances, the Company may disclose the Client's personal information to third parties as permitted by, or to comply with, applicable laws and regulations.
The Company may disclose personal information to cooperate with regulatory authorities and law enforcement agencies in complying with subpoenas or other official requests, and as necessary to protect Company rights or property.
Except as described in the present Privacy Policy, the Company will not use the Client's personal information for any other purpose unless the Company describes how such information will be used at the time the Client discloses it, or if the Company obtains the Client's express permission.
The Company has the right to use the Client's Personal information in cases other than described in the present Privacy Policy if clearly stated at the time the information is disclosed by the Client or when the Company receives the Client's express permission.
OPT OUT
The Client may refuse to supply any of the Personal information that the Company may request. However, failure to do so may result in the Company being unable to open or maintain an account or to provide other services to the Client.
While the Company makes every effort to ensure that services, provided to its Clients are based on accurate, complete and up-to-date information about them, the Client can help considerably in this respect by promptly notifying the Company when there are changes to his/her personal information.
If the Client does not wish to have his/her Personal information disclosed to third parties as described in the present Privacy Policy, s/he should contact the Company via specific contact form.
USE OF DATA
We use the collected data for various purposes:
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), our basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
We may process your Personal Data because:
RETENTION OF DATA
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
TRANSFER OF DATA
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
DISLOSURE OF DATA
Legal Requirements
We may disclose your Personal Data in the good faith belief that such action is necessary to:
STORAGE TIME
As a matter of principle, we adhere to the practice of storing personal data only for the duration necessary to fulfill our contractual or legal obligations. Once the purpose for which the data was collected has been fulfilled, we promptly delete the data from our records. However, there are circumstances where we may need to retain the data for a longer period. This includes situations where the data is required as evidence for civil claims until the expiration of the statutory limitation period. Additionally, there may be certain legal obligations or regulatory requirements that mandate the retention of certain data for a specific period. It is our commitment to handle personal data in accordance with applicable data protection laws and regulations. We take the necessary measures to ensure the security and confidentiality of the data during its storage and eventual deletion in compliance with our privacy policies and legal requirements.
Even after that, we sometimes have to save your data for accounting reasons. We are obliged to do so because of legal documentation obligations which may arise from legal obligations. The deadlines for storing documents are two to ten years.
SERVICE PROVIDERS
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
LINKS TO OTHER WEBSITES
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
CHANGES TO THIS POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
CONTACT US
If you have any questions about this Privacy Policy, please contact us:
By email: support@elitebrokers.pro
AMENDMENTS
The Company reserves the right to make amendments to the present Privacy Policy. In particular, this may take place in cases that are not described directly or indirectly in the current edition of the Privacy Policy, or if a rule or law passes that requires such an amendment or addition.
AMENDATORY PROCEDURE
Should amendments be made, the Company shall inform the Clients of this by posting the relevant notice on the official Company Web site and by sending the relevant message to Clients via the internal mail system.
Posting the relevant notice on the Company Website and sending messages via internal mail are considered to be adequate Client Privacy Policy of the amendments, whether the Client reads and understands a corresponding text or ignores it.
The amended document becomes effective after 5 (five) full astronomical days (120 hours) following publication of the notice on the Company Web site, before this time the notice has only an informative nature.
The amended document immediately applies to any accounts registered after its publication (irrespective of other accounts registered earlier, which its holder may possess).
The amended document applies to trading accounts that were registered previous to the date the document in question went into effect.
In the case that a rule of law is introduced, which requires a corresponding amendment and/or addition to the present Privacy Policy, then the rule of law shall be applied immediately after the effective date of the relevant statutory act, whether the required amendment is made or not. Regulations of the present Privacy Policy that contradict the newly introduced rule or law become void once the corresponding amendments to the aforementioned document go into effect.
ACCEPTANCE BY THE CLIENT
Being the Client of the Company and actively using its services (including broker and information services), its software and/or hardware that allow carrying out professional activity on the financial markets, the client accepts the Privacy Policy described in the present Privacy Policy.
The client agrees with all the conditions (paragraphs, clauses) of the Company public documents for using the Company services and will immediately cease using such Company services in case of disagreement.